Order to Cash Operations Specialist - Collections and Finance Operations

Order to Cash Operations Specialist

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Specialist
Qualifications:BCom
Years of Experience:10 to 14 years
Language - Ability:English(Domestic) - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be leading a team of collectors. You will be responsible to work on your own portfolio along with escalating accounts of your team to resolve them. Meeting the collections goals along with past due % and Ar Aging performance on a monthly basis. You will prepare reports, presentations and handle weekly/ biweekly and monthly BU governance call along with stakeholder management. RCA on escalations and not meeting SLA s. Conduct audits of accounts to maintain quality and report it out to the client. Also, maintain files for internal and external audits. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? •Accounts Receivable (AR) •Ability to handle disputes •Ability to meet deadlines •Ability to perform under pressure Advance excel knowledge Preparing of presentation for governance call
Roles and Responsibilities: •In this role you are required to manage a team and do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts Resolve disputes and work a portfolio •ensure monthly collections goals are met for self and team •past due % is reduced monthly for self and team •process improvement is driven to increase efficiency for self and team