Operational Technology Solution Expert

OT- Solution Expert

Proven experience in demand management or project coordination in IT domains(infrastructure, security, etc.). Experience in OT is a plus. ● Good knowledge of security (firewalls), network (switches) and system (VMs, servers) assets. ● Good knowledge of standards and regulations related to OT systems. ● Strong organizational and prioritization skills. ● Excellent communication and stakeholders management abilities, both internal and external. ● Proficiency in tracking and reporting on multiple concurrent demands. ● Ability to work effectively in cross-functional and geographically distributed teams. ● Familiarity with best practices within project management methodologies and tools. ● ITIL knowledge is nice to have OT Box new deployment and revamping ○ Responsible of the deployment of OT boxes, ○ Frame, quote and assign DMND to OT Solution Experts within the site infrastructure team, considering scope, DMND complexity, knowledge, and capacity of each OT SE. ○ Assign DMND to other Service Lines OT experts or Demand Manager. Make sure that all key Service Lines are included in the Demand. ○ Actively participate in DDS weekly meetings, challenging DDS and business on the expected day-to-day timeline and infrastructure prerequisites. ○ Inform and communicate to DDS and business key deployment milestones (customer SPOC) ○ Follow up the entire OT box deployment process with other Service Lines. ○ Overview the global DMND realization & escalate any risks, difficulties & delays to the OT Deployment Coordinator during weekly meetings. ● OT Node Project ○ Construct & maintain timeline construction for future deployments with DDSs through weekly meetings. ○ Assign Site Infrastructure resources to each deployment. ○ Coordinate with other Service Lines on resources allocation. ○ Escalate any risks, difficulties & delays to the OT Deployment Coordinator during weekly meetings. ● Other OT related DMNDs ○ Frame, quote and assign OT DMNDs to the right stakeholders among GIO Service Lines ○ Liaise with Business Partners regarding missing information on specific DMND, cost modifications, urgent DMND screening requests, and customer updates. ○ Communicate with clients regarding specific DMND information, new processes, technical solution advice, process advice, and solution delivery delays. ○ Overview the global DMND realization & escalate any risks, difficulties & delays to the OT Deployment Coordinator during weekly meetings. ● Specific Manager Topics: ○ Address urgent topics as assigned by the manager. ○ Prepare and deliver occasional presentations on specific topics.