Packaged/SaaS Application Support Engineer

Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Oracle Applications Development
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related problems, ensuring that business operations run smoothly and efficiently. You will engage in continuous learning to stay updated on system functionalities and enhancements, while also documenting solutions and processes to improve future support efforts. Your role will be pivotal in maintaining the integrity and performance of essential applications, contributing to the overall success of the organization.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of application enhancements and updates.
- Provide training and support to team members and end-users on application functionalities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Applications Development.
- Strong understanding of application support processes and methodologies.
- Experience with troubleshooting and resolving application issues.
- Familiarity with database management and SQL queries.
- Ability to document processes and solutions effectively.

Additional Information:
- The candidate should have minimum 3 years of experience in Oracle Applications Development.
- This position is based at our Pune office.
- A 15 years full time education is required.