IT Product Support Analyst

Principal Engineer - Applications Development

Company:

Mercer

Description:

Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved.

Assists in troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups.

Supports business critical applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.

Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management).

Ensures appropriate support documentations are completed and maintained.

Supports Project Teams ensuring technology related projects are implemented successfully and on time with minimal impact to the production environment.

Arranges, schedules, and coordinates resources and activities for client specific requests.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Experience Level

Senior Level