Process Associate

Process: Recoveries / Collection

Domain: International Banking

Location: Pune / Bengaluru / Gurgaon

• Candidates should have worked in International geographies (US/ UK/ AUS).
• Associates with 3-6 years of experience for Agent & 5-10 Years( for Lead) to work collaboratively in managing a portfolio of customers who have been transferred to recoveries from the network.
• Strong Communication skill in English will be a key part of the role. Articulate with good email/chat/telephone manners, with the ability to be empathetic and a desire to do the right thing.
• Negotiation skills will be the focused on agreeing the best way forward for repayment of debts.
• A customer relationship - Focused background would be usual.
• Ability to communicate in a professional manner.
• Efficient and effective daily client management & Managing cases in an effective and timely manner
• Delivery excellent customer service and building positive relationships within RCB and with professionals (Including solicitors, insolvency practitioners and property consultants)
• Working in a conduct policy and guidelines and adhering to all service level agreements that are in place.
• Supporting the team with ad-hoc tasks as required