Order to Cash Process Expert

Process Expert OTC

Process Expert OTC - Pune

“Life Unlimited” At Smith+Nephew. We design and Manufacture technology that takes the limits off living.

The Process Expert will be responsible for responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements. 

What will you be doing?

• Identify and address gaps to address top accounts and deteriorating accounts, fill in for team members that are out of the office.

• Supervision / support of all accounts, but especially with priority / top accounts. Propose process priorities for the team to be focused on.

• Contacting customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.

• Coordinating customer’s queries with the relevant departments for dispute resolution.

• Managing customer administration needs to help them pay invoices (send account statement, dunning letter, provide invoice copy when required)

• Allocating payments and reconciling customer accounts, negotiating payment plans with customers, contributing to accurate customer master data.

• SME on collections strategies and account reconciliation and documentation of customer accounts

• Assisting in escalating accounts and unresolved issues to Leadership and Credit Management for further action

• Proactively building relationships with internal and external customers, ensuring compliance department policies and procedures. performing quality checks, supporting Team Managers in running repots, training new joiners, updating operational documents (SOPs, manuals, work instructions).

• Providing support and guidance on priority accounts, acting as Team Manager Back-up, supporting the resolution of external and internal escalations.

• Implementing process efficiencies and improvements, monitoring processes and identify process gaps, preparing updates on results on request.

• Leading daily meetings on request, working with OTC tools: SAP, HighRadius

• Supporting peers to resolve issues with which they need assistance (process issues or situations with customers)

• Planning and maintaining team's back-up structure.

• Ownership of Reports: AR Aging reporting and dashboards, account status reports for management review. Participate in training of new hires and assist in the creation,  reviewing, and update of SOPs/manuals/work instruction/training materials.

• Follow up on specific / targeted collections strategies, Accountable for Monthly reconciliations of portfolio assignments for collectors.

• Coordinating audit request responses, active participation in continuous improvement initiatives.

• Manage the Unclaimed Property Process and Reporting; and submit requests to Sales Tax team timely.

What will you need to be Successful?

• Education: Graduate / Post Graduate Degree: B.Com / M.Com / BBA / MBA.

• Minimum 5 years of collection, cash application, or dispute management experience in an international environment (credit knowledge can be an asset).

• Sound overview of end to end OTC operational and financial controls, business processes and reporting.

• Proven record of process improvements.

• Excel skills on intermediate level.

• SAP experience. HighRadius experience will be an asset

• Excellent verbal and written communication skills

• Flexible to work in US shifts.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and patients we serve.

Inclusion, Diversity and Equity – committed to welcoming, celebration and growing on Diversity. Learn more about it on our website https://www.smith-nephew.com/.

Other reasons why you will love it here!

• Your future: Major medical coverage + Policy exclusions and Insurance non-medical limit.

• Education Assistance

• Work / Life balance: Flexible Personal / Vacation time off, Privilege leave, Floater leave etc.

• Your Wellbeing: Parents / Parents in law’s insurance coverage also available.

• Flexibility: Hybrid work model (for most professional roles).

• Extra Perks: Free Cab Transport facility for all employees, one time meal provided to all employees as per shifts. Night Shift Allowances.

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Experience Level

Senior Level