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Lead Associate - Accounts Receivable

WNS Global Services Pvt Ltd

Pune

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

PUN - REF96875X_2026235803 - Accounts Receivable - Lead Associate

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Job Title: Lead Associate – Accounts ReceivableDepartment: Finance & Accounting – Accounts ReceivableWork Mode: OnsiteShift: UK________________________________________Role PurposeThe Lead Associate – Accounts Receivable is responsible for managing and overseeing end to end AR operations including customer billing, collections, cash application, dispute management, credit checks, reconciliations, and AR reporting. The role ensures accuracy, timely collections, customer satisfaction, and adherence to SLAs. It also involves coaching AR Associates, handling escalations, and supporting process improvements.________________________________________Key Responsibilities1. Billing, Collections & Credit Management• Monitor AR aging and follow up on overdue invoices to ensure timely payment.• Perform credit evaluation, review customer creditworthiness, and manage credit limits.• Identify high risk customer accounts and recommend corrective actions.2. Cash Application & Reconciliation• Accurately apply customer payments to invoices and accounts.• Reconcile customer accounts and investigate variances or unapplied payments.• Maintain accurate documentation for all cash application activities.3. Customer Interaction & Dispute Resolution• Handle escalated customer queries through calls and emails.• Resolve issues related to billing discrepancies, short payments, or missing documents.• Maintain strong relationships with customers to improve collection outcomes.4. Reporting & Month End Activities• Prepare AR reports such as aging summaries, collection forecasts, dispute trackers, and cash application logs.• Support month end closing tasks related to AR.• Ensure accuracy and integrity of AR data.5. Process Governance & SLA Compliance• Ensure adherence to SLAs, accuracy standards, and compliance requirements.• Identify process gaps and recommend improvements.• Maintain all documentation as per audit guidelines.6. Team Support & Leadership• Guide, coach, and support AR Associates on process queries and difficult cases.• Assist in training new members on AR processes and tools.• Promote a high performance culture within the team.________________________________________Qualifications• Bachelor’s degree in Commerce / Accounting (B.Com / BBA / M.Com).• 2–4 years of experience in Accounts Receivable or Finance operations.• Strong understanding of AR processes (collections, cash application, credit, disputes, reconciliations).________________________________________Skills & Competencies• Strong communication skills – written and verbal.• Good analytical and numerical ability.• Proficiency in MS Office and AR/ERP tools.• Ability to work under pressure and meet deadlines.• Strong customer handling, negotiation, and problem solving skills.• High level of accuracy, ownership, and professionalism.________________________________________Key Performance Indicators (KPIs)• Improvement in collections & DSO.• Accuracy of cash application and posting.• Timeliness and quality of dispute resolution.• Customer satisfaction and query closure rate.• Compliance with SLAs and audit requirements.• Contribution to process improvement and team development.