Quality Control Assistant

Mphasis Ltd


Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

QA - Processing Assistant

Company Overview:

Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.

Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.

Position Overview:

Digital Risk is aggressively seeking a document capture quality control analyst who demonstrates a desire to grow, performs well under pressure, and can work with minimal supervision. A successful candidate must be detail-oriented, highly organized, able to learn a new scope, and adapt quickly in a fast-paced environment meeting service level deadlines each and every day.

Essential Job Functions:

 Review and provide Quality Control feedback on mortgage loans completed by internal staff

 Follow quality control policies and procedures to ensure compliance with scopes of work

 Must be able to fulfill the role of subject matter expert for the team and scope assigned

 Assist with required and/or identified training needs as it relates to quality control

 Analyze individual loan files and work completed by associates based on approved QC checklists

 Identify all red flags as defined in a mortgage file and report to leadership

 Analyze and publish error trend analysis, and devise and implement action plans to improve QC scores

 Share feedback and coach team members basis errors identified and proactively share errors trends and risk based on changes to policies and procedures

 Perform additional duties as requested


o Graduate – preferably in commerce

o Strong PC, typing and technical skills required

o Strong work ethic and flexibility in a fast paced environment

o E2E processing knowledge is a must

o Minimum 3-4 years of current mortgage origination experience with emphasis in loan processing under U.S. secondary marketing and regulatory guidelines, with coaching/training responsibilities over a residential production team within the past year

o Current working knowledge of FNMA/FHLMC guidelines

o Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills.

o Must have experience in the specific scope of work position being filled, demonstrating current acceptable production and quality rating metrics

o Candidates must pass background checks

o Candidates must be okay to work rotational and US night shifts.(24/7) and work over weekends when required

Other Skills/Abilities:

 Preferred knowledge of US mortgage regulatory requirements relating particularly to conventional and conforming loans

 Demonstrated ability to work independently in a team environment

 Ability to coach and mentor team members

 Ability to produce accurate and detailed work under time pressure

 Strong sense of urgency with an ability to work in a team environment

 Detail oriented and excellent organizational skills

 Good oral and written communications skills

 Willingness to adapt to changing circumstances in a rapid evolving environment

Physical Demands:

 Office setting which includes long periods of sitting, typing, reading from a computer screen, communicating verbally and in writing with co-workers via phone or face-to-face

Environmental Factors:

 Indoors, normal office environment

Digital Risk is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job role

Work location



Quality Assurance

Role / Category

Operations Quality Control

Employment type

Full Time


Day Shift

Job requirements


Min. 2 years

About company


Mphasis Ltd

Job posted by Mphasis Ltd

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