Receptionist Cum Telecaller

Telecaller cum Receptionist

Location: Brahma English Academy, Balajinagar, Pune

About Us:

Brahma English Academy is one of Pune’s leading English training institutes, committed to helping students, professionals, and job seekers improve their English communication and personality development skills.

Role Overview:

We are looking for a confident, well-spoken, and customer-focused Telecaller cum Receptionist to join our team. The ideal candidate will handle front-desk operations, manage student inquiries, and assist in daily administrative tasks. This role requires excellent communication skills, a pleasant personality, and a proactive attitude.

Key Responsibilities:

• Handle incoming calls, provide course information, and follow up with potential students.
• Maintain records of inquiries and leads, and ensure timely follow-up.
• Greet visitors and assist them with admission-related queries.
• Manage student registrations, schedules, and attendance data.
• Coordinate with trainers and management for daily class updates.
• Support administrative tasks such as documentation, filing, and fee collection.
• Ensure a professional and welcoming front-desk experience for all visitors.

Requirements:

• Bachelor’s degree (any discipline).
• Excellent verbal and written communication skills in English, Hindi, and Marathi.
• Strong telephone etiquette and customer service skills.
• Basic computer knowledge (MS Office, Google Sheets, etc.).
• Prior experience in telecalling, counseling, or front-desk roles preferred.
• Positive attitude, good organizational skills, and ability to multitask.

Why Join Us:

• Friendly and motivating work environment.
• Opportunity to grow in the education and training industry.
• Attractive salary package with performance-based incentives.