Receptionist / Front Office Executive

·      Welcome the customer with Namaste culture.

·      Answering the phone calls with the sense of obligation and with Namaste culture.

·      Maintenance of appointments registers of patients and corporate clients

·      Generating and Dispatching medical reports to the clients

·      Maintaining bills related to basic amenities

·      Handles and manages all customer relation activities

·      Registration and Billing of Customers

·      Maintaining the record of the patients

·      To educate customer on Edoc. , PHR, appointments, report viewing through internet.

·      Taking feedback of the customer through CMS portal, coordination for the pickup of reports.

·      Handling over flow of customer from Billing Desk.

·      In case customer has any queries/ complaint same needs to be resolved at their level, if not then escalate it to appropriate department.

·      Convert walk-in customers for Health Checks.