Receptionist / Front Office Executive

• Greet visitors and clients in a courteous and professional manner.
• Attend and manage all incoming and outgoing phone calls efficiently in a professional manner.
• Record client queries, take contact details, and forward information to the concerned person.
• Maintain visitor log and issue visitor pass for witness test.
• Maintain basic office records and front desk documentation.
• Respond to general inquiries and provide accurate information.
• Receive, record, and distribute couriers, parcels, and mail.
• Maintain cleanliness and organization of the reception area
• Coordinate with internal departments for visitor appointments.
• Enter all customer enquiries accurately into the ERP system.
• Coordinate with clients regarding pending outstanding payments or reports at the time of enquiry registration.
• Prepare cash receipts in ERP and hand over daily cash to the Admin / Account Department.
• Call back missed calls received on landline or toll-free numbers and maintain call records in Excel.
• Maintain records of materials received from Mumbai and Nashik laboratories.
• Maintain courier records and ensure proper handover of reports to clients.
• Issue letter numbers as and when required.
• Ensure inward entry and clearing of all materials received at the reception
• Inform senior management if any material is pending or on hold for more than two days.

Skills & Requirements:

• Good communication and interpersonal skills
• Basic computer knowledge (ERP, MS Excel, Email)
• Ability to handle multiple tasks efficiently
• Customer-friendly and professional attitude
• Attention to detail and record maintenance