Receptionist / Front Office Executive

Greet and welcome guests in a warm and professional manner

Manage check-ins and check-outs efficiently

Handle bookings via phone, email, and online platforms (OTA management)

Respond to guest queries, requests, and complaints promptly

Maintain records of reservations, payments, and guest details

Coordinate with housekeeping and maintenance teams for room readiness

Handle cash/card transactions and maintain billing accuracy

Ensure lobby/front desk area is clean, presentable, and well-managed

Provide local recommendations (transport, food, places to visit)

Requirements

• 12th Pass/Graduate
• 0–2 years of experience in hospitality, front office, or customer service
• Strong communication skills (English + Hindi; Marathi is a plus)
• Basic computer knowledge (MS Office)
• Pleasant personality with problem-solving attitude