Receptionist / Front Office Executive (IVF CENTER)

Our Hospital is a Women and Fertility care Hospital, so Female Candidates are preferred because female patients feel more comfortable communicating or discussing initial health problems with a woman receptionist.

Roles and Responsibilities

. Providing the information about the OPD & hospital services on the phone & in person.

• Attending Incoming & Outgoing calls with proper etiquette and maintaining records for them and

. Greeting and assisting patients at the Fertility Centre

• Scheduling the appointments for services & consultation
• Registration of the patients
• OPD billing for service voucher, consultation voucher & procedure voucher's
• Collection of the payment
• Handling grievances related to billing.
• Cancellations & Rescheduling of appointments for consultation & services
• Giving the information to the patient about the pre-investigation steps to be followed e.g. drink water, empty stomach, overnight fasting etc.
• Informing the patient about the time of report delivery & Location to collect the report
• Maintaining the record of vouchers, registration forms and other documents.
• Co-ordinating with various departments.ie: Nursing Staff, Housekeeping, F & B, Customer care, Maintenance, Admission & Billing, PCA, Pharmacy for smooth flow for the movement of Patient & their relatives
• Keeping track for major Complaints which are not resolved by C.C.E.
• Personalized Healthcare Services to OPD Patients
• Handling Front Desk
• Taking care of all arrangement for office events and conferences / meetings