Senior Collections Associate

REF86097W I Senior Associate - Collections I Pune I US Shift

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

1. Identify and prioritize overdue accounts and pursue collections activities2. Review and analyze payment history and billing statements to determine collection strategiesContact customers via phone, email, or written correspondence to collect outstanding balances3. Discuss payment options and negotiate payment plans with customers4. Document all collections activities and maintain accurate records of customer interactionsCollaborate with internal stakeholders to resolve customer issues and disputes5. Provide regular reports and updates to management on outstanding accounts and collections activities

Qualifications

Good communication skillBachelor's degreeExperience in B2B Collections

Experience Level

Mid Level