Senior Collections Associate

REF88148C Senior Associate - Collections I US Shift (7:30 pm- 4:30 am/ 10:00-pm- 7:00 am) I Pune

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

We are looking for results-driven Collections professional with 2–4 years of experience in managing customer accounts, reducing delinquency, and improving cash flow. Skilled in negotiating payment arrangements, resolving disputes, and maintaining positive customer relationships while meeting collection targets. Adept at working with aging reports, adhering to compliance standards, and collaborating with internal teams to ensure timely recovery. Candidate should be comfortable working in US Shift- 6:30 pm/7:30 pm- 3:30 am/4:30 am. Should be open to relocate within transport boundary

Key Responsibilities:

1. Monitor and manage assigned customer accounts to ensure timely payment.

2. Contact customers via phone, email, or other communication channels to follow up on overdue invoices.

3. Investigate and resolve billing discrepancies, short payments, and disputes.

4. Analyze aging reports and prioritize collection efforts based on risk and value.

5. Maintain accurate records of collection activities and customer interactions in the system.

6. Collaborate with Sales, Finance, and Customer Service teams to resolve issues impacting payment.

7. Prepare and present collection status reports to management.

8. Recommend accounts for escalation, legal action, or write-off when necessary.

9. Ensure compliance with company policies and applicable regulations.

 

Skills Required:

1. 2-4 years of experience in collections, accounts receivable, or credit analysis.

2. Strong analytical and problem-solving skills.

3. Excellent communication and negotiation abilities.

4. Proficiency in MS Excel and ERP systems (SAP, Oracle, High radius etc.).

5. Ability to work independently and manage multiple priorities.

6. ERP: SAP, Oracle, Workday, getpaid, sidetrade, high radius

 

Qualifications

B.com/ Finance graduate/ Postgraduate

Experience Level

Mid Level