Assistant Manager - Accounts Receivable Operations

REF91344D-Assistant Manager - Operations (Accounts Receivable)- Pune

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Key Accountabilities/Job Responsibilities:

1. Should have managed the team of 10+ team members
2. Customer management
3. Strong understanding of end to end cycle of Accounts Receivable (Invoice Billing, Cash Application, Collection, Credit Management and Dispute Management, Reporting)
4. Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately
5. Ensure compliance to all SLA and KPI targets
6. Conducting review meetings with Team and external stakeholders
7. Ensure compliance to quality and audit requirements
8. Manage resource requirements
9. Identify process gaps and improvement opportunities
10. Handle internal reporting, adherence to SLAs
11. Handle quality control and audits
12. Handle all administrative challenges
13. Manage escalations
14. Prepare dashboards for performance metrics, service levels
15. Exceed daily / weekly / monthly targets on Teams TAT and Accuracy
16. Support team with AR domain knowledge as and when required
17. Track exceptions and forward to relevant stakeholders for resolution
18. Review queries and resolve from system
19. Identify process gaps
20. Engage in Lean, Six Sigma projects to enhance process performance
21. Drive transformation for process improvement. Simplification, automation.
22. Participate in all strategic decision with the customer
23. Prior experience in service/ BPO industry

Work Experience (Mention No. of years):

• The candidate should have 5-8 Years of Work Experience in F&A in the area of Accounts Receivable.

Knowledge/Qualifications/ Competency:

• Commerce Graduate/Postgraduate
• Good Communication Skills
• Expert in MS Excel

Capabilities:

• Domain expertise
• Team Leading
• Good communications skills
• Multi-tasking skills
• Detail and Analytical
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work in different shifts

Job Location- Pune (Viman Nagar)

Qualifications

Bachelor's

Experience Level

Mid Level