Regional Manager-Customer 360

Regional Manager-Customer 360 -RL Ho & Support-Divisional Head

• Interact with mapped customers via meetings, video calls, and telephonic conversations.
• Handle a mapped book of ~1000–1500 customers across 2–3 branches (C Category).
• Demonstrate and enroll customers in digital banking services.
• Convert leads from VRM (Virtual RM) and CEC (Customer Engagement Center).
• Achieve monthly sales and revenue targets.
• Deepen existing relationships in CA, SA, and TD segments.
• Ensure customer stickiness and upgrade category.
• Handle service requirements like account opening, cheque book issuance, and product feature explanation.
• Work closely with internal teams (LI, GI, KSEC, IC, Asset) for timely business conversion.
• Drive service activations and customer acquisition through referrals and family households.

 

 

 

Experience Level

Executive Level