Reservation Executive

Job Summary:

We are looking for a detail-oriented and customer-focused Reservation Executive to manage bookings, handle guest inquiries, and ensure a seamless reservation experience. The ideal candidate should have strong communication skills, knowledge of hotel booking systems, and a passion for hospitality.

Key Responsibilities:

• Handle room reservations through phone, email, and online channels
• Manage booking systems and update availability accurately
• Assist guests with inquiries regarding room types, rates, and resort facilities
• Coordinate with front office and housekeeping teams for smooth check-ins
• Process cancellations, amendments, and special requests
• Maintain proper records of bookings and guest details
• Upsell rooms, packages, and add-on services to maximize revenue
• Ensure high levels of customer satisfaction and service standards

Requirements:

• Minimum 1–3 years of experience in hotel reservations or front office
• Knowledge of hotel reservation systems (IDS, Opera, or similar preferred)
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to handle multiple tasks and work under pressure
• Basic computer proficiency (MS Office, email handling)
• Graduate in Hospitality or related field preferred

Skills:

• Customer service orientation
• Sales and upselling ability
• Problem-solving skills
• Time management

Salary & Benefits:

• Competitive salary (as per industry standards)
• Incentives on upselling (if applicable)
• Meals / Accommodation (if provided by resort)
• Growth opportunities within the organization