Retail Sales Associate

JOB CONTEXT 

1. Each Store has a number of Departments, which consist of Menswear, Ladies wear, Children’s wear Household, Gift Shop, Play Shop, Coffee Shop, etc.  It includes all types of merchandise. There will typically be a number of jobholders within the department, each of whom will tend to ‘specialize’ in a section or more from one department as sales volumes allow.  In addition to this section/s on which the job holder concentrates, in case of exigencies of work requirement, the services of the job holder would be utilized in other departments, stockroom, customer service desk, other Stores at the same location or any other location etc. also. 

2. The Sales Associate attends to the Customer effectively and efficiently.

3. Ensures stock level on sales floor is maintained.

JOB CONTENT

Filling up on Stock:

1. The jobholder keeps a check on the levels of stock in his/her section.  The jobholder brings the stock from the stock room to the Shop floor.

2. Where stock room stock levels are low, the jobholder will inform the Dept. Manager/ Assistant Manager – Operations.

3. To bring/ take merchandise from/ to the delivery van to the Stockroom/ Store.

4. Stock is placed on the racks in the correct positions.  Where items are not priced, the Jobholder will check, process and price the Merchandise before placing stock on sale.

5. The jobholder shall ensure that merchandise is laid out as per display principles, i.e. sizes & ratios are maintained.

Till operations:

1. The jobholder operates tills, accepting cash, credit cards and vouchers.  When necessary, change will be obtained from cash office under instructions from DM/ AMO of his/ her department.

2. The jobholder shall ensure that efficient and correct billing is done.  He/ she is responsible for any till discrepancies.

3. The Job holder has to ensure that he/she always has enough carry bags, stationery, audit rolls and wrapping paper at the till point

Customer Service:

1. The job involves sales assistance to customers.  The jobholder is expected to be polite and helpful when dealing with customer queries or complaints - referring them to DM/ AMO when necessary.

2. To take responsibility for customers’ follow up.

3. The jobholder should try and maximize sales through multiple purchases without inconveniencing the customer.

Cleaning/ Tidying:

1. This involves the maintenance of an excellent standard of presentation and tidiness of the sales floor and till areas in which the jobholder works.  To clean and maintain all fixtures and fittings/bins so that they are dust/stain free at all times.

2. The merchandise should be tidy and presentable at all times.

Other duties:

1. When necessary, the jobholder may undertake duties such as, assisting with layout changes - including moving, assembling fixtures and counters, providing sales assistance to other departments of the Store.

2. The jobholder shall always remain alert to ensure that shop lifting/internal shrinkage is minimal.

3. The jobholder shall assist in visual merchandising/promotions inside and outside the Store.

4. To carry out all other duties ancillary and incidental thereto as well as other duties assigned from time to time.

JOB ACCOUNTABILITIES

1. Customer Service

2. Replenishment

3. Till Operations

4. Cleaning/ Tidying

5. Stock take