Retail Store Manager

Job Summary:

The Retail Pharmacy Manager is responsible for overseeing the day-to-day operations of the pharmacy, ensuring optimal patient care, maintaining efficient workflows, and ensuring compliance with all regulatory requirements. This role involves managing a team of pharmacy staff, coordinating pharmacy operations, ensuring inventory control, and driving sales growth. The Pharmacy Manager ensures a high standard of customer service and strives to improve the overall health and wellness of the community.

• Key Responsibilities:

• Pharmacy Operations:

• Oversee the daily activities of the pharmacy, including prescription filling, medication dispensing, and counseling.
• Ensure adherence to all pharmacy laws, regulations, and policies to maintain legal compliance.
• Coordinate with healthcare providers to ensure accurate prescriptions and appropriate medication use.
• Implement and maintain pharmacy operating procedures, workflows, and safety protocols.

• Staff Management:

• Lead, train, and supervise pharmacy technicians and support staff.
• Conduct regular performance evaluations and provide feedback and coaching to improve staff performance.
• Manage schedules, staffing levels, and ensure that the pharmacy is adequately staffed to meet customer needs.
• Foster a positive team environment and motivate employees to provide excellent customer service.

• Inventory and Stock Management:

• Oversee the pharmacy’s inventory, ensuring that medications and supplies are stocked and ordered in a timely manner.
• Monitor stock levels, expiration dates, and manage the safe storage of medications.
• Manage returns, restocking, and disposal of expired or damaged medications.

• Customer Service:

• Provide exceptional customer service by addressing patient inquiries, resolving issues, and ensuring satisfaction.
• Counsel patients on medication usage, possible side effects, and interactions.
• Maintain confidentiality and discretion when handling sensitive patient information.

• Compliance and Safety:

• Ensure compliance with all local, state, and federal pharmacy regulations and standards.
• Maintain accurate and up-to-date records of prescriptions and other pharmacy documents.
• Conduct regular audits and inspections to ensure that all pharmacy operations meet required safety and compliance standards.

• Financial Management:

• Monitor pharmacy financial performance and report to upper management on sales, expenses, and profitability.
• Assist with pricing, promotions, and marketing efforts to increase pharmacy sales.
• Develop and implement strategies to optimize operational efficiency and reduce waste.

• Collaboration and Communication:

• Work with other healthcare professionals, including doctors, nurses, and specialists, to ensure coordinated patient care.
• Provide guidance and direction to pharmacy staff on pharmacy programs, new products, and services.
• Stay informed about changes in regulations, industry trends, and new medications.