Sales Counselor

1.   Job PURPOSE:

-  To counsel the patient according to their needs & wishes

2.   ROLE

AND RESPNSIBILITIES:

-       Counsels the patients

address their concerns & problems, give them best possible solutions,

make them understand about the changes, improvement of the treatment.

-       Regular Follow-up of All

Leads in Recommended time.

-       Weekly and Quarterly

Meeting Attendance Compulsory.

-       To Achieve and Maintain

Goal of Patient Retention Ratio.

-       To Achieve and Maintain

Goal of Lead Conversion.

-       To Achieve Goal of

Patient Conversion.

-       To Handle and Resolve

Patient Grievances in recommended period of time.

-       To Follow & improve

Standard Operating Protocols set by the organization.

-       Get regular training

& knowledge about all services.

-       To achieve Business Goal.

-       To ensure best patient

experience.

-       To attend training

programs, workshops & other activities organized by the company

-       Suggestions related to

services to Patient 

-       Cross selling &

Upselling of treatment packages to the patients.

-       Regular calling to the

patients

-       Provide best Hospitality

to each and every patient.

-       Be responsible for the

welfare of each individual in the unit and do all possible to solve problems.

-       To provide guidelines to

patient to improve Skin health

-       Improvement of

Counselling Skill as Per Analysis of Audit Report.

-       Updation of report on

daily basis & analysis of the report

-       To do ethical Counseling to

the each and every patient

-     Additional Responsibility

Given By Management and Superior.

-       For Category S (Small )

clinics Counselor is Responsible for the all tasks of Front Desk.

-       Cash Handling, Cash

Deposit, General Administration Work.

-       General Accounting Work.

-       Taking Patient

Photographs according to Protocol and updating in Software

-       Updating Daily, Weekly

and monthly report Regularly.

-       Maintain Stock Report

-       Do Admin Work

-       Do Maintenance Work

3.   COMMUNICATIONS AND RELATIONSHIPS:

Internal:

Head of the Department, HR Department           

External: Patients

4.    KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED

FOR JOB

Education

certificate in

medical assisting

Experience

Minimum of 1-2

years’ experience as a counselor or Fresher

Skills

Strong verbal

communication in English & Hindi, local language and capable to

communicate all

level of people

be able to relate

well to people

be patient,

polite and assertive

manage time

effectively by prioritizing the workload

be able to

evaluate his or her own learning needs and seek learning