Salesforce Business Analyst and Administrator

Salesforce Analyst & Administrator | Data Interpretation, Validation Rules, Stakeholder Interaction

Job Summary
Synechron is seeking a Salesforce Business Analyst & Administrator to support our Salesforce environment through data management, configuration, and stakeholder engagement. The incumbent will play a vital role in managing day-to-day Salesforce operations, interpreting business data, and working directly with business stakeholders to facilitate system enhancements and efficient use of Salesforce. This position offers an opportunity to develop technical and business analysis skills in a dynamic, client-focused environment.

Software Requirements

• Required:

  • Salesforce platform (latest or current version) with basic knowledge of objects, fields, relationships

  • Familiarity with Salesforce validation rules

  • Microsoft Excel and PDF file reading and interpretation

  • Basic understanding of Salesforce user management (users, profiles, roles, permission sets)

• Preferred:

  • Salesforce Lightning experience

  • Experience with data import/export tools (Data Loader, Data Export service)

  • Basic knowledge of Salesforce automation tools like Workflow Rules or Process Builder

Overall Responsibilities

• Support daily Salesforce administration activities, including user management, permission assignment, and security controls.

• Understand and document business requirements to configure Salesforce accordingly.

• Read and interpret data from Excel and PDF files to support data quality efforts and reporting.

• Assist in creating and maintaining validation rules to ensure data accuracy and integrity.

• Engage with business stakeholders to gather requirements, clarify issues, and explain system capabilities.

• Collaborate with senior analysts and developers on system enhancements and troubleshooting.

• Provide user support and training as needed to optimize Salesforce usage.

Technical Skills (By Category)

• Programming Languages:
  Required: Basic Salesforce formula language and understanding of workflows and validation rules
  Preferred: Knowledge of Apex or Lightning Component development (not required)

• Databases/Data Management:
  Understanding of object and field relationships, data import/export, data quality management

• Cloud Technologies:
  Salesforce platform (mandatory)

• Frameworks and Libraries:
  Salesforce automation tools (Workflow, Process Builder, Flows)

• Development Tools and Methodologies:
  Salesforce Setup menu, Data Loader, Excel (for data management), agile support tools (Jira, ServiceNow)

• Security Protocols:
  Familiarity with user profiles, roles, permission sets, and org-wide defaults to manage data access

Experience Requirements

• 6 months to 1 year of experience supporting Salesforce administration or business analysis, preferably in a client-facing environment.

• Hands-on experience in managing Salesforce objects, fields, relationships, validation rules, and user profiles.

• Experience reading and interpreting data from Excel and PDF files.

• Previous exposure to working closely with stakeholders to gather requirements and communicate system updates.

Day-to-Day Activities

• Manage user accounts, profiles, roles, and permission sets to ensure proper data access controls.

• Support the creation of validation rules to improve data quality.

• Read and analyze data from Excel and PDF files to assist reporting and data validation efforts.

• Engage with business stakeholders to understand system needs, clarify requirements, and communicate updates.

• Support daily operational issues, troubleshoot bugs, and coordinate fixes with senior technical team members.

• Collaborate with the team on system enhancements, testing, and documentation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

• Equivalent professional experience in Salesforce administration or analysis is acceptable.

• Basic Salesforce certification or training (preferred).

• Willingness to learn and develop Salesforce technical skills, including automation and data management.

Professional Competencies

• Strong interpersonal and communication skills to interact effectively with stakeholders.

• Basic analytical and data interpretation skills.

• Ability to work collaboratively within a team environment.

• Good organizational skills, attention to detail, and ability to prioritize tasks.

• Eagerness to learn and grow technical skills in Salesforce and related tools.

• Ability to adapt to evolving project requirements and timelines.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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