Salesforce CRM Analytics Developer

We are seeking a skilled and experienced analyst for our Intelligence & Analytics team in driving innovation, quality, best practices, and standardization of Salesforce solutions across the organization. The ideal candidate will have a deep understanding of Salesforce platform capabilities, proficient in Salesforce testing tools and methodologies and strong knowledge of Salesforce platform and customization

Responsibilities:

• Architecting and designing analytics solutions that leverage Salesforce CRM data to provide actionable insights for business users.
• Developing data models and structures to organize and optimize data for analytics purposes within Salesforce CRM.
• Creating interactive dashboards, reports, and visualizations using Salesforce Analytics tools (e.g., Einstein Analytics, Salesforce Reports and Dashboards).
• Customizing Salesforce CRM to integrate with external data sources and analytics tools for comprehensive data analysis and visualization.
• Integrating data from multiple sources into Salesforce CRM to enable holistic analytics and reporting capabilities.
• Implementing automation processes for data extraction, transformation, and loading (ETL) to ensure data accuracy and consistency for analytics
• Optimizing data queries, reports, and dashboards for performance to deliver fast and efficient analytics solutions.
• Providing training and support to end-users on using analytics tools within Salesforce CRM to empower data-driven decision-making.

Required Skills and Qualifications:

• 3 - 5 years of experience in CRM analytics development with expertise in advanced analytics.
• Proficiency in Salesforce CRM and analytics tools such as Salesforce Einstein Analytics, Salesforce Reports, and Dashboards.
• Experience in data modeling, data visualization, and analytics solution design.
• Knowledge of ETL processes, data integration techniques, and data warehousing concepts.
• Strong understanding of CRM principles and business processes.
• Programming skills in languages like Salesforce Apex, SQL, or Python.
• Certification in Salesforce CRM and analytics tools is a plus.

Attributes:

• Analytical mindset with a focus on deriving insights from data.
• Problem-solving skills to address complex data challenges.
• Strong communication and collaboration skills to work with cross-functional teams.
• Detail-oriented and quality-focused in analytics solution development.

Technical Skills

• Automated Screening and Testing
• IT Controls
• Software Testing Frameworks
• Technical Documentation

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Experience & Educational Requirements:

• Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.
• 2+ years of directly-related or relevant experience, preferably in software designing and development.

Preferred Certifications:

• Android Development Certification
• Microsoft Asp.Net Certification
• Microsoft Certified Engineer
• Application/Infrastructure/Enterprise Architect Training and Certification, e.g. TOGAF
• Certified Scrum Master
• SAFe Agile Certification
• DevOps Certifications like AWS Certified DevOps Engineer

Skills & Knowledge:

Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Interpersonal Communication
• Learning Agility
• Problem Solving
• Time Management

Technical Skills:

• API Design
• Cloud Computing Methodologies
• Integration Testing & Validation
• Programming/Coding
• Database Management
• Software Development Life Cycle (SDLC)
• Technical Documentation
• Web Application Infrastructure
• Web Development Frameworks

Tools Knowledge:

• Cloud Computing Tools like AWS, Azure, Google cloud
• Container Management and Orchestration Tools
• Big Data Frameworks like Hadoop
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• NoSQL Database Platforms like MongoDB, BigTable, Redis, RavenDB Cassandra, HBase, Neo4j, and CouchDB
• Programming Languages like JavaScript, HTML/CSS, Python, SQL
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL