Security Operations Center Incident Manager

Security Operations Center Incident Manager - NRR 4360

The SOC Incident Manager will be responsible for assessing, analyzing, and responding to incidents related to safety and security events affecting Accenture business operations throughout the world. The role will take lead on threat monitoring, emergency communications, and coordinating various SOC response actions during an incident or crisis as outlined in the Global Protection and Security (GP&S) Escalation Model. Specifically, incidents or crises may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. This role will be based in San Antonio, Texas and reports directly to the SOC Senior Manager.

Key Responsibilities

• Lead the monitoring, communication, and response efforts of the SOC supporting all incidents and crises as outlined in SOC SOPs and the GP&S Escalation Model.
• Notify, assist, and direct external emergency personnel and internal resources as necessary.
• Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed.
• Manage information flow during an incident and ensure all necessary SOPs are being followed.
• Responsible for training SOC personnel to ensure competency and readiness when supporting GP&S in incident and crisis response activities.
• Conduct thorough After-Action Reviews (AARs) after an incident and document areas of improvement and track SOC action items through completion.
• Liaise with SOC stakeholders such as Regional Protective Services, Executive Protection/Events, and Intelligence to ensure incident response actions meet their organizational needs.
• Conduct regular SOP reviews and updates to ensure policies and instructions provide up-to-date and clear guidance to enable an efficient response by SOC personnel.
• Acts as SOC Senior Manager in their absence
• Ensure proper handling of highly confidential information.
• Perform other duties assigned by supervisors related to security and safety.