How much salary can I expect as a Senior Technical Support Analyst in Marsh McLennan in undefined?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Senior Technical Support Analyst in Marsh McLennan in undefined?

The candidate should have completed undefined degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in undefined to get hired quickly.

Is there any specific skill required for this job?

The candidate should have undefined skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in undefined at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

How can I apply for this job?

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

What is the last date to apply?

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in undefined . Through apna, you can find jobs in 74 cities across India. Join NOW

Senior Technical Support Analyst

Marsh McLennan

Pune

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Senior Analyst - Onsite Technical Support

Company:

MMC Corporate

Description:

Provide technical support to end users physically or remotely, including troubleshooting hardware, software, and business application issues.

Build and configure computers, ensuring they meet the organization's requirements and standards.

Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency and follows up with customers on all issues.

Provides onsite support for walk-in colleagues at TechStop, if office has implemented this practice.

Resolves technical problems and escalates incident, and questions to appropriate support groups.

Supports business productivity by escalating issues/problems to supervisor as required and following through to satisfactory resolution.

Provides timely updates to Management about service issues, when appropriate.

Disconnects, moves and reconnects desktop/laptop technology hardware for single user, multi-user and office moves.

Assists administration and maintenance of non-desktop Technology Infrastructure components at the request of other Tech organization, when agreed with management team.

Assists in the setup and operation of audio-visual hardware and office telephony systems as required by end user.

Performs duties as assigned by management, including but not limited to project execution, infrastructure changes, software release and disaster recovery activities.

Uses corporate Incident Management System to document and maintain accurate records of support requests, resolutions, and troubleshooting steps. Also keep hardware and software records accurate

Performs time tracking tasks, as required.

May assist with the procurement of hardware and software.

Supports team’s abilities and functions through positive customer relations.

Contributes to, improvement/enhancement of processes, procedures and best practices.

Gains additional knowledge and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.

Performs related duties as assigned by management.

Stay up to date with the latest technology trends and advancements to provide proactive support and recommendations.

May conduct training sessions for end users to enhance their technical skills and promote self-service support options.

Enhances colleagues' experience by delivering outstanding customer service, ensuring a positive and satisfying interaction.

Demonstrates excellent interpersonal, written, and oral communication skills, including the ability to ask probing questions to fully understand colleagues' concerns.

Completes administrative assignments on timely basis eg. Time recording, HR Transactions etc.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.