Senior Assistant Vice President

Deep domain knowledge of Life & Annuities Claims Insurance. Understand the tasks/ activities and systems used in the Claims Insurance

End to end understanding of the lifecycle of a policy in Claims process

       Formulation and execution of capacity and staffing plans based on medium term business forecast. 

·       Negotiating and finalizing SLA’s with the Client - contract negotiation 

·       Implementing revenue and cost plans

·       Establishing a review/ reporting mechanism with the Client

·       Developing and approving incentive plans

·       Identify and champion black belt improvement projects

·       Review the progress of attrition action plans and check effectiveness

·       Provide leadership to team of Managers, Asst. Managers and Executives

·       Ensure compliance to all internal and client requirements

The Performance parameters include:

·       Client Management (20%)

·       Financial (35%)

·     Digital (5%) 

·       CSR (10%)

·       People management (30%) 

* The weightages may change from time to time depending on business requirements

Any other essential function that may occur from time to time as directed by the Supervisor