Basic Function

We are seeking a dynamic and experienced Senior Assistant Vice President (Sr. AVP) to lead and manage operations for our Lloyd’s of London insurance portfolio. This role demands deep domain expertise in the London Market, a strong grasp of delegated authority models, and the ability to lead high-performing teams across complex client environments. The incumbent will be responsible for ensuring operational excellence, client satisfaction, and continued growth in this strategic segment. Plan, develop and execute the operational strategy for the business unit to ensure client satisfaction, revenue growth and profitability for the business unit. Ensure efficient service delivery, revenue management, operational planning, and mining within existing clients for new business opportunity through sustained delivery. There will be an added responsibility to work on account management related areas viz. Account Planning, Updating account plan with actions and governance and strategic review for the future growth of the account

Essential Functions

Operational Leadership:
Oversee end-to-end service delivery for Lloyd’s of London operations, including binder management, bordereaux processing, claims handling, and policy administration.

Client Engagement:
Act as the primary operational point of contact for Lloyd’s and London Market clients; ensure proactive communication, issue resolution, and strategic account management.

Process Optimization:
Drive continuous improvement initiatives, automation opportunities, and operational efficiencies while maintaining a strong compliance framework.

People Management:
Lead, mentor, and develop a team of managers and associates; foster a culture of performance, accountability, and domain specialization.

Compliance & Risk Management:
Ensure adherence to Lloyd’s regulatory standards, data quality controls, and contractual SLAs.

Transition & Transformation:
Support or lead transitions of new processes/accounts into operations; design and implement operating models aligned to client requirements.

Stakeholder Management:
Collaborate closely with internal leadership, technology partners, and support functions to ensure alignment of delivery with strategic goals.

Primary Internal Interactions

All functions/ Departments, Senior Leadership, Operations Team

Primary External Interactions

Client/ Business Stakeholders