Senior Associate - Order Management

Senior Associate - Order Management I US & APAC Rotational Shift I Pune

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Graduate (Commerce)TM - 1 Year plus experience.• Previous customer service experience• SAP knowledge/experience• Excel (Moderate to Advanced skill level)• Experience with Paypal/Cybersource (Preferred but not essential)'Providing high level sales and customer service support to Sony’s retail and professional customer base.• Inbound call management• Inbound and outbound enquiry management• Product allocation management• GOL process management• Order process management• Business escalation management• Open order management• Reporting• Funds handling• Product allocation• Business escalation management''1. Ability to understand client expectations and requirements2. Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution3. Ability to maintain relationships with relevant line manager / counterparts / Stakeholders''1. Has complete clarity about expectations.2. Providing high level sales and customer service support to Sony Online Customers, order management and reporting3. High level of attention to detail, and ability to withhold a vast amount of information and meet time sensitive tasks with fluctuating volumes and pace.''1. Understands and works towards the common goals of the organization rather than getting confined to own silo2.. Resolves conflicts at his / her level; escalates if required.3. Displays good collaborative spirit4 Does not resist change management''Key Skills:• Strong customer service orientation and an understanding of the sales environment• Ability to work autonomously• Proactive skill set• Excellent communication skills, both oral and written• Ability to work under pressure• Strong process management skills• Strong time management skills ''1. Speaks with confidence, poise, credibility and enthusiasm when presenting information2.Gives full attention to others' ideas, questions, concerns and issues with interest and empathy3. Demonstrates requisite verbal and written communication skills and clarity in thoughts'

Qualifications

B.com/ MBA Finance

Experience Level

Mid Level