Senior Technology Services Associate

Senior Associate- Technology Services -690777

Location: Pune,Maharashtra,India

About us: 

Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators - GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years*. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 73 operational centres spanning 8.2 million square feet (as of December 2025). WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customised and curated solutions for various office space needs*.

For more information, please visit our website https://wework.co.in/

About the role :

The Member Technology Associate will be the primary interface for the Member Technology Team providing a positive experience for WeWork members through tailored IT solutions and the development and implementation of installation plans. They will play a pivotal role in planning and delivering outstanding support and services for our Members and location-based employee teams. They will be responsible for the delivery of the core technology components of our Membership while leveraging existing, emerging, and innovative technologies to enhance the Member Experience.

Role and Responsibilities

• Support the on-site Community Team and WeWork Members to solve advanced technical issues and implement corresponding solutions

• Provide prompt response to Member problems and requests while managing and maintaining the Salesforce Service Cloud system

• Apply knowledge and skills to diagnose issues and design, plan or implement a resolution in a timely and appropriate manner.

• Installation and support of IT Services

• Offer guidance, on an ongoing basis, to the Community Team Members to provide “Level 1” IT support for Members.

• Configuration of network printing resources including printer servers, printers and other peripheral devices

• Identify chronic or recurring IT issues partnering, where needed, with other Member Technology teams for a resolution

• Monitor the availability and reliability of the WeWork Member technology infrastructure.

• Work in close collaboration with Community, Networking, Audio Visual & IT Business Development teams and third-party vendors to perform cabling repairs and approved installations 

Experience and Qualifications

• A degree in a relevant tech field 

• Minimum 3-5 Years experience in IT Endpoint Support

• Minimum 3-5 years of IT Infrastructure technical experience preferred in End user support, fieldwork, CCNA knowledge preferred.

• Knowledge of data networking principles and architecture

• Get quotes from vendor and follow ups with procurement teams to release POs

• Vendor management and escalations 

• Support and contribute on various projects/initiatives for member technology 

• Expert knowledge of the operation of Microsoft and Apple based business applications and operating systems (End user IT Services)

• Excellent customer service skills including empathy, customer diplomacy skills, and problem ownership

• Effective communication of  technical information, both verbal and written, to a wide range of end-users, including non-technical users

• Ability to use support tools to speed up problem-solving and improve their own productivity

• Basic understanding of TCP/IP, DNS, DHCP, VLAN, and subnetting

• Knowledge of routers, switches, firewalls, and wireless controllers

• Familiarity with enterprise Wi-Fi environments

• Understanding of network troubleshooting tools (Ping, Traceroute, iPerf, Wireshark – basic level)

• Awareness of ISP leased line concepts 

 

Apply to this job

Experience Level

Senior Level