Senior Executive

Key Responsibilities:

• Develop and maintain accurate short-term and long-term forecasts based on historical trends and business drivers.

• Create optimized schedules that align with forecasted volumes and ensure coverage across all shifts.

• Monitor real-time performance metrics (adherence, occupancy, shrinkage) and take necessary action to mitigate variances.

• Provide real-time intraday management to ensure service levels are met.

• Analyze staffing trends and recommend strategies to improve efficiency and reduce costs.

• Generate daily, weekly, and monthly WFM reports and dashboards.

• Collaborate with operations to adjust plans based on changing business needs or unexpected events.

• Participate in WFM tool implementations, upgrades, and system testing.

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