Senior Manager - Order to Cash

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of SM, Order to Cash & Procure To Pay

We're looking for someone with extensive knowledge and understanding of the entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on deadlines, in a fairly fast paced business environment while being a good teammate and should have led a team size of ~50 people.

Responsibilities

In this role, you'll be responsible for all the activities related to O2C and P2P domain

• Validate the Purchase Order (PO) requests from to bill the order
• Investigate discrepancies in the PO and invoices with disputes
• Manage Order to Cash related to collections and dispute management, implement & enforce to strategy
• Interaction with end customers via Calls and Emails for collecting pass due amounts
• Meeting collections numbers/targets (monthly/ quarterly/ yearly)
• Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
• Dispute Handling related to invoice issues
• Should have advanced understanding of the procure to pay process.
• Process purchase requisition and supplier-set up
• Balancing email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high-quality service and assistance before, during, and after the customer's requirements are met
• Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Acts as liaison pertaining to Procurement Operations team etc
• Develops communication between customers to have a smooth transaction
• Ability to perform and resolve the query of a customer to build a better relationship
• Supervise generic email box for incoming queries and acknowledge them as per SLA
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
• Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
• Transfer/Raise inquiries to appropriate teams for resolution
• Identify opportunities to improve/streamline the process

Qualifications we seek in you

Minimum qualifications

• B.Com graduation (MBA – Finance preferred)
• Meaningful work experience in Order to Cash and Procurement

Preferred qualifications

• Very Good Written and Verbal Interpersonal skills
• Proficient in MS Office applications, especially in MS excel
• SAP knowledge and experience in generating reports from SAP would be an added advantage
• Significant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
• End to End understanding of Procurement activities to decide what needs to be dealt with by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.