Senior Software Engineer

Roles Responsibilities

Represent Microsoft and communicate with corporate customers via telephone written correspondence or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers Frequently these problems will not only be technically complex but will be politically charged situations requiring the highest level of customer skill

Receive escalated technically complex mission critical or politically hot customer issues and maintain ownership of issue until resolved completely

Be flexible to work in different shifts which would span across EMEAIndia business hrs

Use trace analysis source code and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs may involve writing code

Acquire coordinate resources from other groups as needed to resolve customer issues

Manage hot site issues by setting customer expectations devising action plans being available 24x7 and professionally communicating to all parties involved

Share knowledge with other engineers and develop customer solutions efficiently

Ability to report software bugs and supportability concerns along with customer suggestions to the product teams

Assist with selection of new team members

Empower Support engineers to do their best to help the customers

Qualifications

The ideal candidate should have 23 years of product support experience or the equivalent in work experience Knowledge of IIS ASPNET and Web technologies along with the knowledge of Programming and debugging skills in Managed and Unmanaged space with the ability to read and analyze network traces is required

Candidates must have strong customer service accurate and logical problem solving and communication skills and the ability to work in a team environment

Must have technical skills

Dot Net Framework

IIS ASPNET Web Technologies

Visual Studio

Windows Internal

Familiar with fundamentals of Cloud Computing and Windows Azure Technologies

Familiar with fundamentals of Windows Communication Foundation WCF

Familiar with fundamentals of Computer Network

Familiar with fundamentals of Windows Operating Systems like Memory management Process

Good to have technical skills

Basic Understanding of Java Nodejs Python PHP Ruby

Familiarity with WebAPI REST

Familiarity with JavaScript Object Notation JSON

Understanding of Open Web Interface for NET OWIN and Katana

The ability to read and analyse network traces

Familiar with tools like WinDbg and tools from Sys internals