Service Administrator

     Recruits and trains customer service or human resources employees.

     Manages employee schedule.

     Acts as liaison between clients and company.

     Answers client and customer questions.

     Addresses and resolves any issues and complaints.

     Reports problems and unresolved issues to manager or director.

     Writes up reports of client and customer activity or complaints.

     Presents reports to company director or manager.

     Devises ways to improve customer service and client relationships.

     Schedules meetings with prospective and existing clients.

     Assists associates and account executives in closing sales and bringing in new clients.

     Assists in designing new promotional materials.

     Researches consumer base to better serve the needs of the target demographic.

     Works with marketing and PR department to handle any media appearances.