Service Advisor

Service Advisor – Job Description

A Service Advisor acts as the key link between customers and the service department in an automobile dealership or service center. The role focuses on customer satisfaction, accurate job processing, and smooth coordination between customers and technicians.

• Key Responsibilities:Greet customers and understand their vehicle service or repair requirements.
• Prepare job cards with clear and accurate details of customer complaints.
• Explain service procedures, costs, and timelines to customers.
• Coordinate with workshop technicians for diagnosis and repair updates.
• Provide regular status updates to customers on their vehicle.
• Ensure timely delivery of vehicles after service completion.
• Handle customer queries, complaints, and follow-ups professionally.
• Prepare estimates and obtain customer approval before starting work.
• Promote value-added services and maintenance packages.
• Maintain proper records of service history and billing.
• Ensure high customer satisfaction and positive feedback.