Technical Support Manager

Airtel

Pune

Not disclosed

Work from Office

Full Time

Min. 6 years

Job Details

Job Description

Service Assurance Lead

Key Deliverables
• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
• Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance 
• Identify and Deploy Measures to Improve Service Levels
• Develop & Nurture Relationships with relevant people at Client Organization.
• Identify opportunities to shore up recurring revenue opportunities              
 
Skills Required
• Customer Focus and Customer first attitude
• Reasonable Commercial, process and Business Awareness
• Perseverance and go getter attitude.
• Collaborative relationships building & working
• Effective Communication and Impact
• Self-Management and Personal Development.
Educational Qualifications
• Engineering degree with MBA (Desirable) or Diploma / Engineering degree.
Work Experience
• 6- 8 years of technical operations and Customer Facing experience.

Job role

Work location

Pune, MH-Pune-Kharadi, Bharti Airtel Limited, 4th Floor E Park, PUNE, MAHARASHTRA, India

Department

IT & Information Security

Role / Category

IT Security

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 years

About company

Name

Airtel

Job posted by Airtel

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