Technical Support Manager
Airtel
Technical Support Manager
Airtel
Pune
Not disclosed
Job Details
Job Description
Service Assurance Lead
Key Deliverables
• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
• Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
• Identify and Deploy Measures to Improve Service Levels
• Develop & Nurture Relationships with relevant people at Client Organization.
• Identify opportunities to shore up recurring revenue opportunities
Skills Required
• Customer Focus and Customer first attitude
• Reasonable Commercial, process and Business Awareness
• Perseverance and go getter attitude.
• Collaborative relationships building & working
• Effective Communication and Impact
• Self-Management and Personal Development.
Educational Qualifications
• Engineering degree with MBA (Desirable) or Diploma / Engineering degree.
Work Experience
• 6- 8 years of technical operations and Customer Facing experience.
Job role
Work location
Pune, MH-Pune-Kharadi, Bharti Airtel Limited, 4th Floor E Park, PUNE, MAHARASHTRA, India
Department
IT & Information Security
Role / Category
IT Security
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 years
About company
Name
Airtel
Job posted by Airtel
This job has expired