Service Engineer

    JOB DESCRIPTION FOR A SERVICE ENGINEER

Job Description

The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Essential Job Responsibilities

 The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

• Basic troubleshooting, installation, maintenance and repair on designated equipment.

 • Completing Preventative Maintenance and field modifications.

 • Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining daily communications with customers to ensure resolution and proper follow-up.

• Maintaining tools and test equipment and ensuring they are properly calibrated.

• Utilizing the escalation process to resolve customer service delivery issues.

• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• The ability to lift and carry a toolbox that can weigh up to 50 lbs.

Qualifications & Requirements

The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable, subject to any legal and/or regulatory requirements.

Diploma holder/ITI: Electrical or Electronics

Type: Full-time Experience: Mid-Senior Level Functions

Functions: Engineering Industries: Medical Devices, Hospital & Health Care 

• Must have experience servicing our product line

Troubleshooting of UPS, Stabilizer,AVR,SCVS,

 • Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Valid driver’s license and good driving record is required.

• Experience troubleshooting and responding to customer concerns.

• Proven record of being reliable and accountable for all aspects of their job.

• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.

• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.

• Ability to to work in a fast-paced, self-directed, entrepreneurial environment.

• Resourceful, with the ability to work independently.

• Strong time management skills.

• Ability to adapt to changing circumstances.

 • Decision-making, problem resolution and creative thinking skills.

 • Attention to detail.

• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.

• Ethical and trustworthy.

Working Conditions

• Periodic overnight travel.

• Relocation assistance is available.