Service Max COE Lead

Job Title: Service Max COE Lead

Location: Pune, Maharashtra, India

Company: Johnson Controls

As the Service Max COE Lead, you will be responsible for driving the strategic direction and operational excellence of the ServiceMax Center of Excellence (COE). Your extensive experience will guide the implementation of best practices across the organization, enhancing our field service capabilities and overall service delivery effectiveness.

What you will do:

• Lead the ServiceMax COE initiatives, establishing a framework for service excellence and continuous improvement.
• Collaborate with cross-functional teams to identify opportunities for optimizing service delivery processes and enhancing customer satisfaction.
• Develop and implement training programs for ServiceMax users to ensure effective utilization of the platform.
• Monitor key performance indicators (KPIs) to assess the effectiveness of service operations and drive data-driven decision-making.
• Act as a liaison between business stakeholders and technical teams to align service delivery with organizational goals.
• Identify and evaluate emerging trends and technologies in field service management, recommending strategic investments as appropriate.
• Provide mentorship and leadership to the COE team, fostering a culture of innovation and accountability.
• Ensure compliance with regulatory standards and company policies throughout service delivery processes.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 18+ years of experience in service management, with a focus on field service operations and ServiceMax platform.
• Proven experience in leading Centers of Excellence and driving organizational change initiatives.
• Strong analytical skills with the ability to leverage data to inform strategic decisions.
• Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels.
• Ability to thrive in a fast-paced environment, managing multiple priorities effectively.
• ServiceMax certification or related field service management certifications are a plus.

Join Johnson Controls and lead our ServiceMax COE to foster innovation and exceptional service delivery across the organization.

Experience Level

Senior Level