Assistant Vice President - Service Operations Technology

Service Operations Technology, AVP

Job Description:

Job Title: Service Operations Technology, AVP

Location: Pune, India

Corporate Title: AVP

Role Description

TDI PB (Private Bank) Production Stability, provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

Job Description Summary

The Production Analyst acts as an IT specialist who carries out various tasks related to IT services within the Service Operations Organization of the Service Management environment.

Candidate/Applicant provides Candidate/Applicant expertise and supports the respective service teams to ensure that the Service Operations division provides effective IT services.

• You support home loan saving applications and IT systems and support measures to realign them in Deutsche Bank data centers and cloud services provider

• You support IT service operations, e.g. in troubleshooting and solving incidents and problems

• You work with other IT service specialists and relevant specialties to solve problems effectively and quickly

• You are in continuous exchange with colleagues and work together to optimize the service operations processes for the design of a sustainable and secure IT operation

• You will contribute to the safeguarding and functional expansion of IT monitoring by designing and implementing various improvement measures

• You ensure that defined performance indicators are monitored and adhered to

• You pursue the tasks and objectives of Services Operations as part of the Business Continuity Process

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy

• Gender neutral parental leaves

• 100% reimbursement under childcare assistance benefit (gender neutral)

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• The Production Specialist acts as an IT specialist who carries out various tasks related to IT services within the Production Organization of the Service Management environment.

• He provides his expertise and supports the respective service teams to ensure that the Production division provides effective IT services.

• You support the Workload Automation Tool Automic/UC4 and its automated workflows and file transfers for the wide scope of scheduled application in Private and Corporate Bank.

• You deal with instant troubleshooting and you solve incidents and problems

• You work with other IT Production specialists and relevant specialties to solve problems effectively and quickly

• You are in continuous exchange with colleagues and work together to optimize the Production processes for the design of a stable IT environment

• You will provide your expertise to our stakeholder and projects to enable them to deliver safe and sound workflows into the Production environment.

• You pursue the tasks and objectives of TDI PB Production as part of the Business Continuity Process

• You will support IT Production in accordance with the policies and compliance guidelines of Deutsche Bank

• Set up and support On-call activities within the L2 production team

• Manage the overall service operations within the team

Your skills and experience

• 10 or more years of experience working in L2 Production Support team

• Production Support / ITIL / Incident Management / Problem Management / Change Management/ Service Management

• Mandatory technical skills (hands-on):  Unix/Linux, Oracle SQL, Shell Scripting, Cloud technologies, Batch-Job Controlling Tool (Automic UC4/AutoSys/Control-M)

Nice to have

• RedHat OpenShift knowledge and Java applications knowledge.

• Experience in On-Call Support activities (must have)

• Extensive analytical and process related thinking combined with creativity, independence and assertiveness, to design procedures/processes.

• Organizational Skills (Project experience, independent working)

• Communication Skills (good verbal and written communication)

• ITIL Know How

Education/Certification

• Bachelor’s degree (preferably BE IT or BE Computer Engineering) from an accredited college or university with a concentration in Computer Science or IT-related discipline)

• ITIL Foundation Certificate (preferred but not mandatory)

• Good knowledge on interface technologies and communication protocols

• Very strong English written & verbal skills required.

• Good language skills in German required (preferred but not mandatory)

Key Technical Competencies

Proficiency Level (1 to 5)

• Quality Management - P4 – Advanced

• Client Services - P3 – Experienced

• Process Development & Management - P3 – Experienced

• Industry Knowledge - P3 – Experienced

• Innovation - P3 – Experienced

• Managing Complexity - P3 – Experienced

• Product Knowledge (internal & external) - P3 – Experienced

How we’ll support you

• Training and development to help you excel in your career

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Experience Level

Executive Level