Responsibilities:

• Expert in ServiceNow Architecting, Designing, Developing, and deploying large scale ServiceNow implementations.

• Strong analytical skills to identify problem and recommend solution that meets business requirements. 

• 3+ years of professional services/consulting experience.

• Proven success on projects with large-scale deployments; understanding of application life-cycle management.

• experience soliciting and documenting requirements and evolving these requirements into successful solutions

• Consults with Process and Business Leaders to develop appropriate technical solutions in ServiceNow

• Should have hands on experience in Core ServiceNow ITSM modules “Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Configuration Management, Asset & Cost Management, Continuous improvement Management, Performance Analytics, Agent workspace, Automated test framework, Custom Development, etc”

• 3-4 years of experience in CSM, ITOM & ITBM Business Process and Technical Process Consulting, High Level design and technical solutions for ServiceNow implementation.

• Deep knowledge on ServiceNow solutions, ITIL & ITSM processes

• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.

• Should have prior experience in ServiceNow version upgrade during End-of-life period.

• Working knowledge of configuration management tools, methods, and processes.

• Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer

• Should have good understanding of Integrations components integration components LDAP, SSO, REST SOAP and web services.

• Should have prior experience in core software development - in any full stack web programming language (Java, .net, python, angular).

• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

• Good knowledge on database technologies Oracle/SQL Server/MySQL

• Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.

• Applies innovative technology to business processes to develop new solutions and troubleshoot issues

• Follows up on outstanding development needs and provides timely status reports to the project manager

• Advises on options, risk and impacts on business/ITIL processes.

• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.

• Share best practices and be consultative throughout the technical design of the project.

• Communicates technical problems and solutions to both technical and non-technical audiences

Skills Overview:

• Strong customer service and excellent verbal/written communication

• Ability to work independently and take ownership of projects.

• Understand full application architecture.

• ITIL/ServiceNow certified, ServiceNow CIS-ITSM, CSM, ITOM, ITBM

• Past work experience with industry leading providers of ITSM tools

• Past work experience of ServiceNow Implementation of ITSM.

• Excellent attention to de tails, ability to multitask, and effective time management skills

• Knowledge of web-based development languages; specifically JavaScript, Ajax, HTML, CSS