ServiceNow SRE Support Consultant - AVP

Job Description:

Job Title: ServiceNow SRE Support Consultant

Location: Pune, India

Corporate Title: AVP

Role Description

We are seeking a ServiceNow SRE Support Consultant with 5+ years of experience to ensure the stability, scalability, and reliability of our ServiceNow platform. This role will focus on monitoring, troubleshooting, automation, and performance optimization of the ServiceNow environment while applying SRE and DevOps best practices. The ideal candidate should have a strong background in ServiceNow administration, UNIX/Linux, Windows Server, and cloud infrastructure.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

ServiceNow Platform Support:

• Monitor and maintain the health, availability, and performance of the ServiceNow platform.
• Troubleshoot ServiceNow infrastructure issues, including instance performance, integrations, and database bottlenecks.
• Collaborate with developers and architects to enhance system stability and optimize workflows.
• Perform ServiceNow instance upgrades, patching, cloning, and configuration tuning.

Incident Management & Troubleshooting:

• Handle incident response and escalations to resolve ServiceNow-related issues efficiently.
• Conduct root cause analysis (RCA) and implement long-term fixes.
• Define and maintain SLOs/SLIs to measure and improve system reliability.
• Work closely with the ServiceNow support team and infrastructure teams to minimize downtime.

System Administration & Automation:

• Manage ServiceNow MID Servers and integrations with third-party systems.
• Administer UNIX/Linux, and Windows Server environments supporting ServiceNow.
• Automate routine administration tasks using PowerShell, Bash, Python, or Ansible.

Monitoring & Performance Optimization:

• Implement and maintain proactive monitoring solutions using Splunk, ELK, Prometheus, Grafana, or ServiceNow Event Management.
• Optimize ServiceNow database performance, query execution, and API integrations.
• Perform capacity planning and performance tuning to ensure seamless scalability.

Your skills and experience

Technical Expertise:

• 5+ years of experience in ServiceNow administration, support, or SRE roles.
• Strong knowledge of ServiceNow architecture, modules, and instance management.
• Experience in UNIX/Linux, and Windows Server administration.
• Hands-on expertise in scripting (Bash, PowerShell, Python) and automation tools (Ansible, Terraform, Jenkins, Git).
• Proficiency in networking (DNS, TCP/IP, Load Balancing, Firewalls) related to ServiceNow.

ServiceNow Knowledge:

• Experience with ServiceNow ITOM (Discovery, Event Management, CMDB, Performance Analytics).
• Understanding of ServiceNow upgrades, patching, and instance cloning.
• Basic knowledge of ServiceNow scripting (JavaScript, REST API, Web Services).

Soft Skills & Collaboration:

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent communication skills to collaborate with cross-functional teams.
• Proactive mindset with a focus on automation and continuous improvement.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or ITOM certifications.
• Linux (RHCSA, RHCE) or Windows (MCSA, MCSE) certifications.
• Cloud certifications (AWS, Azure, GCP) are a plus.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Experience Level

Executive Level