SHIFT MANAGER

Supervise Daily Operations

o Oversee front-of-house or back-of-house functions during the shift (e.g., restaurant, hotel front desk, housekeeping).

o Ensure smooth and efficient operations.

2. Staff Management

o Assign tasks and manage shift schedules.

o Monitor employee performance and provide guidance or support as needed.

o Handle staff check-ins, breaks, and shift handovers.

3. Customer Service

o Address guest or customer inquiries, complaints, and feedback promptly and professionally.

o Ensure a high standard of customer satisfaction is maintained.

4. Quality Control

o Ensure cleanliness, safety, and service standards are met.

o Monitor product or service quality and take corrective action if needed.

5. Inventory & Supplies

o Monitor stock levels (e.g., food, beverages, amenities) and report shortages.

o Ensure equipment is functioning and report maintenance issues.

6. Cash Handling & Financial Oversight

o Handle shift-end cash reconciliation and report discrepancies.

o Supervise POS operations and ensure accuracy in transactions.

7. Health & Safety Compliance

o Enforce health, safety, and hygiene standards.

o Respond to emergencies and follow proper incident reporting protocols.

8. Communication & Reporting

o Relay important information to other shift managers or upper management.

o Complete shift reports, incident logs, and performance summaries.

9. Training 

o Support new employee training and mentoring.