Shipping Delivery Manager

Role : Shipping Delivery Manager
Location : Pune
Shift : Rotational

Deliver Superior Customer Experience:

• The emphasis for the DM role is in ensuring that the team is delivering the KPI(s) as agreed and set by the Site Lead. 
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• Ensure that the team delivers the SMART objectives & KPIs (Productivity, Timeliness, Data Quality) set up for their team and individual members  
• Ensure that the team understands the KPI(s) and expectations of their roles 
• Ensure speedy and satisfactory response to customer’s problems 
• Along with the Team Manager, ensure that requisite resources in terms of system / work stations / infrastructure is available  
• Regularly Monitoring achievement of results (Data quality and productivity) and ensuring targets are met through appropriate decision / actions / escalations/troubleshooting  
• Create and submit requisite reports – as per set guidelines in time  
• Meet/Exceed Customer Satisfaction Survey Targets.