Senior Manager - Human Resource Outsourcing Operations

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

 Inviting applications for the role of Senior Manager, HRO Operations! 

In this role, you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationships in the organization and actively collaborate with all clients. The ideal candidate will possess a strong background in HR operations, excellent analytical skills, and a passion for enhancing employee experience on a global scale.  

Responsibilities 

• Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management  

• Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction.   

• Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital  

• Constantly work to find the opportunities to drive value beyond SLA’s and contractual terms – hence be able to drive value share and Transformation opportunity    

• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.  

• Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model  

• Review delivery of Customer Interaction Centre, Data Management & Operations, Talent Acquisition, Talent Management, Total Rewards and payroll processing ensuring the operational aspects and associated activities (including Build to Gross and Gross to Net, Pay processing, Post payroll validation, T&A management, reporting etc.) are accurate and delivered within appropriate timeframes and comply with relevant legislation.  

• Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the HRO operations.  

• Strong understanding and proven abilities of executing industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.  

• Actively work with client and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams.  

• Coach, mentor, train and coordinate the activities of the team  

• Manage the application and monitoring of the Hub’s methodology framework, principles, and delegations  

• Understand the use of data to give insights to the business. Be able to make decisions using data   

• A reasonable level of excel usage is necessary  

• Leadership is key skills require to deliver HRO objectives   

• Strong people management  

Qualifications we seek in you! 

Minimum Qualifications 

• Any Graduate / Postgraduate  

• Relevant years of experience in HRO Ops with global exposure  

• Excellent analytical and problem-solving skills  

• Strong communication and interpersonal skills, with the ability to work collaboratively across diverse teams  

• Ability to manage multiple priorities in a fast-paced environment.  

• Knowledge of workday and service now.   

Preferred Qualifications/ Skills 

• Bachelor in HR / B. Com/M. Com/ MBA HR with relevant years of experience.  

• Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge   

• Project Management knowledge and Transition Exposure – Should have transitioned large client’s relationship seamlessly.  

• Ability to lead and build teams and build multiple internal partners.  

• Ability to build client partnership and work in cross functional teams, especially with relationship and sales team  

• Ability to work in an ambiguous environment.   

• Quality – Lean and six sigma knowledge and quality driven person  

• Must demonstrate a high level of self-motivation, energy and flexibility  

• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis  

• Innovative and always looking for continuous improvement to develop succession plan for staff  

• Ability to outline goals and outcomes, gather data, brainstorm on solutions, evaluate pros and cons.  

• Flexibility and willingness to travel. At times it may be extensive and at short notice.  

• Experience in managing critical projects that have complex requirements.  

Why join Genpact?  

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.