SPECIALIST

Experience

2.5-5 Years

Skill (Primary)

Cloud Services-Platform Engineering-SAP BASIS

Qualification

B-Tech

Location

Pune

Job Description (Posting).

Must have skills:
Communication Skills
Basis administration expertise
HANA /DB Expertise
High availability Administration
Solution Manager administration
SAP Kernel Upgrade
Patch Upgrade
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Experience Level

Senior Level