User Assistance Specialist

Specialist - User Assistance

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Content Development: Create and maintain user documentation, training materials, and support resources to assist users in effectively utilizing products. User Training: Design and deliver training programs and workshops to educate users on product features, best practices, and troubleshooting techniques. Support Coordination: Coordinate with support teams to address user inquiries, issues, and feedback, ensuring timely and effective resolution. Feedback Analysis: Analyze user feedback and support data to identify trends, areas for improvement, and opportunities to enhance user assistance resources. Process Improvement: Continuously improve user assistance processes and resources based on feedback, usability studies, and industry best practices. Reporting: Provide updates and reports on user assistance activities, including training effectiveness and support metrics, to senior management and stakeholders.

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Experience Level

Mid Level