Senior Analyst - Supplier Performance and Quality Management

Sr. Analyst - Supplier, Performance and Quality Management

Supplier Management Senior Analyst – Agile Center of Excellence (Agile COE)

Johnson Controls

About Johnson Controls

At Johnson Controls, we create smart, healthy, and sustainable environments where people live, work, learn, and thrive. From enhancing building performance to improving safety and comfort, we deliver meaningful outcomes across industries such as healthcare, education, data centers, and manufacturing. With a global team of 100,000 experts across 150+ countries and over 140 years of innovation, we are the engine behind our customers’ mission.

What You Will Do

As a Supplier Management Senior Analyst within the Agile Center of Excellence (Agile COE), you will play a pivotal role in ensuring that strategic IT suppliers support the organization’s transition from a project-based delivery model to a product-centric, agile operating model.

Your responsibilities will focus on understanding current vendor contracts, guiding contract adaptation for agile teams, and driving supplier performance across Agile value streams. You will:

• Analyze and interpret existing supplier contracts, identifying required adjustments as teams shift to product-focused funding and ways of working.
• Lead contract reconfiguration activities to ensure alignment with agile delivery models, continuous value creation, and evolving team structures.
• Monitor and manage supplier performance, ensuring adherence to service commitments and agile outcomes.
• Establish and maintain governance practices that support transparency, quality, and continuous improvement in supplier engagements.
• Oversee ServiceNow SLA performance, ensuring that services meet expectations within agile delivery cycles.
• Support the Agile COE’s mission by ensuring supplier partnerships evolve in line with agile principles, iterative delivery, and customer-centric value.

How You Will Do It

To support the Agile COE and ensure high-performing supplier partnerships, you will:

Strengthen Supplier Engagement

• Build collaborative relationships with IT suppliers to support agile delivery, innovation, and shared accountability.

Transform Vendor Contracts for Agile Delivery

• Review current contracts and identify modifications needed for product-based funding, cross-functional product teams, and iterative delivery cadences.
• Partner with Legal and Procurement to update contracting frameworks, including performance metrics, KPIs, and commercial structures that fit agile delivery.

Drive Supplier Performance & Quality

• Evaluate supplier adherence to service levels, agile objectives, and continuous delivery expectations.
• Create and execute remediation plans when performance gaps are identified.

Manage ServiceNow SLA Compliance

• Monitor SLA performance, ensuring issues are resolved with speed and transparency consistent with agile practices.

Navigate Negotiations & Risk Mitigation

• Support contract negotiations to ensure flexibility, measurable outcomes, and shared risk management that aligns with agile delivery models.
• Identify and mitigate financial, operational, legal, and security risks.

Manage Deliverables, Milestones & Dependencies

• Track contract milestones, agile performance metrics, and supplier commitments across value streams.

Collaborate Across Agile Teams & Functions

• Work closely with Product Owners, Scrum Masters, Legal, Procurement, and Operations teams to ensure supplier support aligns with agile planning and delivery cycles.

Optimize Costs & Value Delivery

• Identify opportunities to streamline supplier spend, improve commercial terms, and enhance long-term value.

Provide Reporting & Insights

• Deliver clear reporting on contract status, supplier performance, SLA compliance, and improvement opportunities to leadership and agile stakeholders.

What We Look For

Required

• Education & Experience:
  Bachelor’s degree with 6+ years of experience in supplier management, IT contract oversight, and SLA performance tracking.
• Skills & Competencies:
  • Strong understanding of supplier governance and performance management.
  • Experience adapting or managing contracts within evolving delivery models (agile experience preferred).
  • Ability to analyze data to identify trends and drive performance improvements.
  • Strong negotiation, stakeholder management, and communication skills.
  • Familiarity with procurement processes, contract management tools, and ServiceNow for SLA tracking.
  • Collaborative mindset and ability to work effectively within diverse global teams.
  • Self-driven, adaptable, and resilient in a fast-paced, evolving environment.

Nice to Have

• Experience working with suppliers supporting Agile or Product-based delivery models.
• Exposure to AI & automation tools for supplier analytics and performance management.
• Certifications such as ITIL, Agile-related certifications, or vendor management designations

Experience Level

Senior Level