Senior Manager
Mphasis Ltd
Senior Manager
Mphasis Ltd
Pune
Not disclosed
Job Details
Job Description
Sr Manager-Process Trng-I
Job Description
Job Title: Senior Manager – Process Training
Reports To (Title): Associate Vice President
Job Location: Pune
Job Summary:
We are looking for a training specialist to help employees, trainers and work with the organization to develop their skills and knowledge. The expectation of the role is not only to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence through detailed analysis, collaboration with stakeholders both internal and external, and introducing technology into training.
Experience Requirement:
Min. 8-10 years’ experience in managing New Hire Training, On-the-Job training and Coaching for an International Wealth Management player (US)
Managing a team of consisting of Sr. Trainers, Asst/Unit Managers, Asst Managers and Managers
Preparation and appearing for audits, client meets, idea generation sessions
Global travel to other locations of the organization or client sites for transitions, solutioning and due diligence
Imparting training/coaching wherever required for the purpose of development of staff at different levels
Implementation of AI based training techniques or projects that help enhance training and bring about measurable results in efficacy and efficiency
Job Responsibilities:
Training Delivery:
Design, develop, and implement training programs for new and existing employees in a variety of formats
Assess training needs through surveys, interviews with employees, focus groups, or by analyzing performance data
Create instructional materials such as modules, manuals, handbooks, multimedia presentations, and job aids
Select and administer training methods such as individual coaching, group instruction, self-study, eLearning, gamification and simulations
Schedule training sessions, arrange for facilities and equipment, and coordinate with other departments like onboarding, HR, admin etc., wherever required
Evaluate the effectiveness of training programs and make improvements as needed
Governance:
Conducting meaningful discussions with delivery and other stakeholders on a minimum of a bi-weekly basis to showcase performance
Meeting, working and advising clients on the most effective training methodology
Working closely with internal and external stakeholders for implementation and evaluation of training projects
Conduct employee engagement activities to maximize conversion
Providing stakeholders with insights to business development and expansion
Providing insights into automation capabilities
Maintaining governance mechanisms that adhere to PCIDSS and ISO Standards
Competency Requirement (with desired proficiency level):
Communication Skills (Oral and Written) – Expert
Domain Knowledge (Wealth Management, KYC, AML and basic Banking) – Expert
Behavioral training –Advanced
Evaluating others – Expert
Coaching & Feedback – Expert
Instructional Design – Advanced
Facilitations Skills – Expert
MS Office Skills – Advanced
Flexibility, Integrity and Accountability – Expert
Governance and Reporting - Expert
Educational / Domain Requirement:
Graduate/Post Graduate preferably in Finance streams
Certification in wealth management domains or ASPPA, GRC, KYC, AML, Mutual Funds, BETA – Security Master, BETA - Stock Records, BETA - Managed Accounts, BETA - Alternative Investments etc.,
Additional professional certifications in Instructional design, Coaching, Transactional Analysis, Emotional Intelligence, MBTI, FIRO-B, CPLP, CELTA, NLP will be preferred.
Job role
Work location
Pune
Department
Teaching & Training
Role / Category
Corporate Training
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 12 years
About company
Name
Mphasis Ltd
Job posted by Mphasis Ltd
This job has expired