Sr Project Administrator

The purpose of this role is to support the Local Project Operations team by providing timely and accurate completing of assigned “SAP Project Operational Transaction” tasks. Project Admins will use PC applications and systems to enter project data, raise orders, record product and service receipt, organize electronic or paper project files and update financial systems. This position direct reports to the Customer Experience Supervisor.
PRINCIPAL RESPONSIBILITIES
List and describe this position’s key responsibilities in concise, comprehensive statements. Address what the position holder does to achieve the position’s main purpose. Also check the approximate amount of time spent on each Area of Responsibility. Time should be expressed relative to 100%.

Note: These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.

Area of Responsibility Key Activities/Elements % Time Spent
Project Admin Core activities Work on Project Set Up & Maintenance as instructed by field
Maintain an accurate Plan‐0 cost plan for each assigned project based on the PM’s monthly forecasted cost at complete
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
Check for missing time sheets and trailing costs (GES Onsite & Remote)
Input Project closeout requirements
Assisting in resolution of invoice disputes and blocked invoices
Process EAC adjustments, change orders copy overs, contingency requests & Extra workorder as per requirement
Apply TECO on projects for close-out
Co‐ordinate work from multiple PM's
Provide proactive communications
Maintain workload time management “Planning & Scheduling” to meet PM requirements
Create a Service FX/SMS Warranty by Service Request for labor
Assist in obtaining month end revenue targets (vendor invoices not processed)
Develops and maintains positive customer relations
Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner
 Under 20% 
 20% to 35%
 36% to 50%
 Over 50%

Reporting, Admin & Training Publish reports like Compliance Summary, PDA, Un- Forecasted Commitments on time
Support business continuity by Process documentation and cross Process training
Conduct process training for peers and newly recruited team members
Perform peer QC on required activities and handle escalations on priority
Running and distributing reports to PM(s)  Under 10% 
  20% to 35%
 36% to 50%
 Over 50%

Continuous Improvement HOS deployment & Identify opportunities for continuous improvement to increase customer satisfaction and administration productivity & improved knowledge
HOS deployment & Identify opportunities for continuous improvement to increase customer satisfaction and administration productivity & improved knowledge
Document or maintain records of each interaction with the customers(internal/external) for future evaluation/verification (e.g. Timely and regular filling up of Outlook tracker, OB tracker, SmartQ work packet)
Follow the procedures & guidelines as provided and SOP/SWI
Should become a self-aware learner and should be eager to learn new processes and skills as discussed and directed by the Project Supervisor
Become a preferred point of contact by the Peers for query resolution Under 10% 
  20% to 35%
 36% to 50%
 Over 50%


POSITION SCOPE
Provide quantitative and qualitative information related to the position’s scope and job impact. If not applicable, indicate N/A. 

Position has revenue generation accountability? X No  Yes -- low (under $1 million)
 Yes -- medium ($1 – $5 million)  
 Yes -- high (over $5 million)
Position has expense management accountability? X No  Yes -- low (under $1 million)
 Yes -- medium ($1 – $5 million)
 Yes -- high (over $5 million)
Position directly/indirectly supervises a staff? (hiring, coaching, scheduling /delegating work, conducting performance reviews, and determining pay/promotions) X No  Yes -- low (under 20 people)
 Yes -- medium (20 – 99 people)
 Yes -- high (100 people or more)
Position manages a project or function?  YesX   No
Level of organization accountability over which the position operates:
 LOB Division         Department            Work team/small group        X  Individual job
Level of supervision received:  X Direct       Moderate       Limited
Primary internal and external contacts with whom position interacts on a regular and recurring basis, and purpose/nature of the contact:
Contact Title Purpose/Nature
Honeywell Internal Stakeholders
Business Stakeholders
Field Technicians, Supervisors, Service Leaders
Project managers & Project Leaders, Sales Leader.
Honeywell External Customers
End Customer for Honeywell Building Solutions.
Project Admin Core activities
Project Finances
Reporting & training
Voice Calling capabilities (Internal & External customers)

Education level and/or relevant experience(s) Only Bachelor’s Degree in any stream (Not technically qualified- BE, MCA, any PHD)
Customer service background – results driven
Minimum 3 years’ experience & Maximum 5 years
Preferably in SAP & Field Citrix/SMS, NEX
Hands on experience on Microsoft Office (Excel, PowerPoint, Word)
Should be an active team player

Knowledge and skills (general and technical) Should have good knowledge in any ERP systems (SAP & Field Citrix – will be added advantage)
High Orientation towards Customer Service culture
Strong written and verbal communication in English/French
Proactive thinker and ability to forward plan
Target driven and enjoys working in a competitive environment
Is a team player that is able to share best practices and develop new standards
Ability to follow business processes and tasks
Ability to organize multiple tasks simultaneously
Behavior Competencies Building Work Relationships - Using appropriate interpersonal styles and communication methods to work with business partners (Eg. peers, other departments or units, customers, etc.) to meet mutual goals and objectives.
Communication - Expressing ideas effectively in individual and group situations (including non-verbal communication); adjusting language or terminology to the characteristics and needs of the audience.
Results Orientation – To meet the given targets
Quality Orientation/Attention to Detail - Accomplishing tasks through following standard operating process.
Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.
Lead by Example: Set benchmark by multi-tasking and eager to take additional responsibilities
Inspire peers & team members to perform the best everyday
Upholding the Honeywell Integrity
Compliant to 9 Honeywell behaviors
Other requirements (licenses, certifications, specialized training, physical or mental abilities required) Flexible to travel < 10%
Flexible to work in shifts (Rotational Americas/European)
Flexible to work to different Holiday Calendars

GOALS
Indicate 3 to 5 goals for this position.
Achieve Growth – Operation excellence.– 50%
Metric:
Individual Utilization:>= 95%(W-35%)
Individual Escalation(BIQ,Customer Comebacks, Rework):<0.08,(W-35%)
Individual SLA:>97%,(W-25%)
Andon Adherence:100%,(W-5%)
Protect Bottomline–Business Goals–20%
Metric: Cust Que. Respond within 4 hrs/Resolve within 24 hrs-100% (Act Wt Urg.)
80% Projects are balanced and 'Plan 0 is matching to Z7'
HOS - 20%
Metric: Completed Kaizens - 4/yrprocess related.
Logged SOS - 9/yr
Support HOS OTC World Class needs thru 100% compliance

Additional Information

• JOB ID: HRD232998
• Category: Business Management
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 6000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt