Job Description

Target Audience: Graduates/ Postgraduates from recognized universities can apply.

Locations of work: Pune

Pre Requisites

• Candidate must be an Indian citizen and above 18 years of age

• Candidates should not have any backlogs for participating in the hiring process

• Candidate needs to possess good communication skills

• Candidate needs to be flexible to get allocated to any of the mentioned Mphasis operating locations

• Candidate needs to be flexible to work in any shift as per business requirement.

Profile / Designation: Senior Customer Service Associate / Executive (Level 2 / 3)

Job Summary –

 Customer Associate – Minimum 3+ years experience

Soft Skills:

 Good communication

 Good understanding of English language

Technical Skills:

 Good computer knowledge

 Good typing speed

 Good keyboard knowledge and system navigation

Skills Required: (Level 3)

 Fluent and Good / Great command on 'Written' and spoken English

 Relevant experience of having worked in an international contact center with 18 months

 Versant score 0f 60 + at hiring stage

 Typing speed of 35- 40 wpm with accuracy of 93% +

 Weekend + 24 / 7 shift model + split weekly off working module

 Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency

 Good Analytical, logical, and reasoning skills is a must

 Must have basic skills with usage of MS word and MS excel

 Must be able to handle stress and work under pressure of SLAs

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.