Staff Enablement Mgr

Primary Roles and Responsibilities

• Prepare and manage communications for global Enablement flagship programs
• Be a program manager and provide support in all aspects of Enablement programs, calendars, rosters, schedules, meeting requests, etc.
• Coordinate logistics for both Virtual and In-Person events
• Coordinate venues for Enablement workshops such as request hotel room block / vendor contract negotiation
• Should be highly responsive and invested in customer satisfaction; he/she could be a new hire’s first contact with Enablement, so responsiveness is critical.
• Is flexible to work in different time zones to coordinate with peers effectively and smoothly across the globe and can work independently with minimum supervision.
• Adapts well to changing job and project requirements, such as manage changes to programs due to new releases and acquisitions.
• Can efficiently and independently use and administer a Learning Management System (LMS) and Knowledge Management portal and manage administrative responsibilities.
• Request and manage updates to Enablement Portal for workshops and trainings.
• Help and manage uploading documents to web portals, work on some admin tasks etc.

Desired Qualifications (Knowledge and Skills)

• 4-6 years of experience in extensively coordinating and managing global events and programs with attention to detail. 
• Fluent in English language, both written and verbal communications. 
• Ability to effectively multitask in a complex matrix environment and participate, contribute, and in some cases, lead multiple disparate efforts with stakeholders across the globe. 
• Be comfortable with scheduling, writing directions, communicating through email or memos and other forms of written communication. 
• Must have strong time management skills. This individual will need to keep track of deadlines, schedules, and various tasks that you must complete by their respective deadlines.
• Knowing how to prioritize your work and keeping your schedule on track are crucial to advance in your career.
• Proficiency in MS Office (PPT, Word, Excel, Visio).
• Proficiency in MS Teams and SharePoint 

Desired (Nice-to-have) Skills:

• Ability to coordinate activities of multiple individuals to get the job done. 
• Ability to prioritize tasks and keep up on them without frequent reminders. Should also be able to re-prioritize as needed on short notice. 
• General program management skills esp. the ability to recognize those aspects of the program which require additional approvals/inputs.
• Proficiency in Camtasia, Articulate 360 and Vyond.
• Cross-Functional/Deliverable focus – Reporting & Data Analysis, Knowledge Management
• Ability to effectively communicate up and down the organization and with liaison partner
• Knowledge/hands-on experience with training-specific domain related AI tools/platforms